Qari AI: Master Your Voice - Privacy Policy & Support

Privacy Policy for Qari AI: Master Your Voice

Effective Date: January 3, 2025
Last Updated: January 3, 2025

Introduction

Welcome to Qari AI: Master Your Voice ("we," "our," or "the App"). We are committed to protecting your privacy and ensuring transparency about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

By using Qari AI, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Audio Recordings

What: When you record your Quran recitation within the App, audio data is captured for analysis.
How We Use It: Audio recordings are processed in real-time by our AI analysis system to evaluate pitch, timing, and pronunciation compared to your selected Sheikh's recitation.
Storage: Audio recordings are not permanently stored on our servers. They are processed temporarily for analysis purposes only and are deleted immediately after processing is complete.

1.2 Usage Analytics

What: We collect anonymized usage data, including:
- Features used within the App
- Number of recitations analyzed
- Session duration and frequency
How We Use It: This data helps us understand how users interact with the App, improve features, fix bugs, and enhance user experience.
Storage: Usage analytics are stored securely and are not linked to personally identifiable information.

1.3 Subscription Information

What: When you subscribe to premium features, subscription status and transaction details are managed through Apple In-App Purchases.
How We Use It: We use this information to verify your subscription status and provide access to premium features.
Third-Party Processing: Apple processes all payment information. We do not have access to your payment card details.

2. How We Use Your Information

We use the collected information for the following purposes:

Provide and Improve Services: To deliver AI-powered recitation analysis and personalized feedback.
Analyze and Enhance User Experience: To understand usage patterns and improve App functionality.
Subscription Management: To verify and manage your subscription status.
Technical Support: To troubleshoot issues and respond to user inquiries.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services to operate the App:

3.1 Apple In-App Purchases

Purpose: Subscription management and payment processing.
Privacy Policy: Apple Privacy Policy

3.2 Superwall

Purpose: Paywall and subscription flow management.
Privacy Policy: Superwall Privacy Policy

3.3 Railway.app

Purpose: Backend infrastructure for hosting our AI processing API.
Privacy Policy: Railway Privacy Policy

3.4 OpenAI

Purpose: AI-powered analysis of recitation audio using large language models.
Privacy Policy: OpenAI Privacy Policy
Note: Audio data sent to OpenAI is processed in accordance with their data usage policies. We do not use your data to train AI models.

These third-party services may collect and process data as described in their respective privacy policies. We encourage you to review their policies.

4. Data Storage and Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information:

Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols (HTTPS/TLS).
Access Controls: Access to data is restricted to authorized personnel only.
Temporary Processing: Audio recordings are processed in real-time and are not retained after analysis.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Audio Recordings: Deleted immediately after real-time processing.
Usage Analytics: Retained for up to 24 months to analyze trends and improve the App.
Subscription Data: Retained as long as necessary to manage your subscription and comply with legal obligations.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Deletion

If you wish to request deletion of any data we hold, contact us at pepperlabs8@gmail.com.

6.2 Opt-Out of Analytics

You may be able to limit analytics collection through your device settings or by contacting us.

6.3 Subscription Management

Manage or cancel your subscription through your Apple ID account settings. Subscription changes are handled by Apple.

7. Children's Privacy

Qari AI is intended for users of all ages, including children who are learning Quran recitation. We do not knowingly collect personal information from children under 13 without parental consent.

Audio Recordings: Not permanently stored.
No Account Required: We do not require children to create accounts or provide personal information.

If you believe we have inadvertently collected personal information from a child under 13, please contact us at pepperlabs8@gmail.com, and we will promptly delete such information.

8. International Data Transfers

Our backend services may be hosted on servers located outside your country of residence. By using Qari AI, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

We ensure that third-party service providers comply with applicable data protection regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Updating the "Last Updated" date at the top of this policy.
Providing an in-app notification or alert.

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: pepperlabs8@gmail.com
App Name: Qari AI: Master Your Voice
Developer: Pepper Labs LLC

11. Legal Compliance

This Privacy Policy complies with:

Apple App Store Review Guidelines
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR) where applicable
Children's Online Privacy Protection Act (COPPA)

Summary

✅ Audio recordings are processed in real-time and not permanently stored.
✅ We do not sell your personal information.
✅ Third-party services (Apple, OpenAI, etc.) are used for processing and infrastructure.
✅ You can request deletion of any data we hold by contacting us.

Thank you for trusting Qari AI to support your Quran recitation journey.

Support for Qari AI: Master Your Voice

Last Updated: January 3, 2025

Welcome to Qari AI Support

Thank you for using Qari AI: Master Your Voice. We're here to help you get the most out of your Quran recitation practice. This page provides answers to common questions and information on how to get in touch with our support team.

Contact Us

If you need assistance, have questions, or want to report an issue, please reach out to us:

Email: pepperlabs8@gmail.com
App Name: Qari AI: Master Your Voice
Developer: Pepper Labs LLC

We aim to respond to all inquiries within 48 hours.

Frequently Asked Questions

Getting Started

Q: How do I start using Qari AI?
A: Simply open the app, select a Sheikh's recitation to practice with, and start recording your recitation. The AI will analyze your performance in real-time and provide feedback on pitch, timing, and pronunciation.

Q: Do I need to create an account?
A: No, Qari AI does not require you to create an account. You can start using the app immediately after installation.

Q: Is my audio data stored?
A: No, your audio recordings are processed in real-time and are not permanently stored on our servers. They are deleted immediately after analysis is complete.

Subscriptions and Premium Features

Q: How do I subscribe to premium features?
A: Premium features can be accessed through in-app purchases. Follow the prompts in the app to subscribe.

Q: How do I manage or cancel my subscription?
A: Subscriptions are managed through Apple. You can view, modify, or cancel your subscription by going to:

Settings → [Your Name] → Subscriptions
Or visit Apple's Subscription Management page

Q: I was charged but don't have access to premium features.
A: Please ensure you're signed in with the same Apple ID used for the purchase. If issues persist, contact us at pepperlabs8@gmail.com with your Apple ID email and purchase receipt.

Q: Can I get a refund?
A: Refund requests are handled by Apple. You can request a refund through Apple's Report a Problem page.

Technical Issues

Q: The app crashes or freezes.
A: Try the following troubleshooting steps:

Force close the app and reopen it
Restart your device
Ensure you have the latest version of the app installed
Check that your device meets the minimum iOS requirements

If the issue persists, contact us with details about when the crash occurs and your device model.

Q: The AI analysis isn't working.
A: Please check:

Your internet connection is active
You have granted microphone permissions to the app
You're speaking clearly into the microphone
The app is up to date

Q: I'm having audio recording issues.
A: Ensure that:

Microphone permissions are enabled in Settings → Privacy & Security → Microphone
No other apps are using the microphone
Your device's microphone is not blocked or damaged

Q: The app is slow or laggy.
A: Try:

Closing other apps to free up device memory
Restarting your device
Ensuring you have a stable internet connection
Updating to the latest version of the app

Features and Functionality

Q: Which Sheikhs are available?
A: The available Sheikhs may vary. Check the app's selection screen to see all currently available options.

Q: Can I practice specific verses or surahs?
A: Feature availability depends on your subscription tier. Check the app for current options.

Q: How accurate is the AI analysis?
A: Our AI analysis provides feedback on pitch, timing, and pronunciation. While it's designed to be helpful for practice, it should be used as a learning tool alongside traditional instruction.

Q: Can I use the app offline?
A: Some features may require an internet connection for AI processing. Basic features may work offline, but full analysis typically requires connectivity.

Privacy and Data

Q: What data do you collect?
A: Please see our Privacy Policy for detailed information about data collection and usage.

Q: How can I request deletion of my data?
A: Contact us at pepperlabs8@gmail.com with your request. Note that audio recordings are not permanently stored, but we can assist with any other data deletion requests.

Q: Is my data shared with third parties?
A: We use third-party services (Apple, OpenAI, Railway, Superwall) for app functionality. See our Privacy Policy for details on how data is handled.

Account and Billing

Q: I forgot which Apple ID I used for the purchase.
A: Check your App Store purchase history or contact Apple Support for assistance.

Q: How do I update my payment method?
A: Payment methods are managed through Apple. Update your payment information in Settings → [Your Name] → Payment & Shipping.

Reporting Issues

When reporting a problem, please include:

Device Information: iPhone model and iOS version
App Version: Found in Settings or the App Store
Description: What you were doing when the issue occurred
Steps to Reproduce: If applicable, how to recreate the problem
Screenshots or Screen Recordings: If helpful for understanding the issue

Feature Requests

We value your feedback! If you have suggestions for new features or improvements, please email us at pepperlabs8@gmail.com with "Feature Request" in the subject line.

App Information

App Name: Qari AI: Master Your Voice
Developer: Pepper Labs LLC
Platform: iOS
Support Email: pepperlabs8@gmail.com

Additional Resources

Response Times

General Inquiries: Within 48 hours
Technical Issues: Within 24-48 hours
Billing/Subscription Issues: Within 24 hours

Thank you for using Qari AI. We're committed to helping you improve your Quran recitation skills.